White screen when opening Imagen

If you are facing a white screen when opening Imagen please follow the instructions to fix the issue. This issue may occur due to various reasons, including incomplete installations, connection issues or outdated components.

We have found that a clean uninstall and re-installation of the latest version is an effective solution.

Step-by-Step Guide to Resolving the Issue:

PC

  1. Open File Explorer and make sure you set hidden files visible (https://support.microsoft.com/en-us/windows/view-hidden-files-and-folders-in-windows-97fbc472-c603-9d90-91d0-1166d1d9f4b5)
  2. Delete c:\Users<computer-user-name>\appData\local\programs\ImagenAI folder if it exists
  3. Delete c:\Users<computer-user-name>\appData\local\Imagenai-updater folder if it exists
  4. Delete c:\Users<computer-user-name>appData\roaming\ImagenAI folder if it exists
  5. Restart computer
  6. Install the latest version of imagen-ai: Download for Windows

Important Note: As of version 23.18.x, our application no longer supports Windows 7 or 8. Users on these operating systems are encouraged to upgrade to Windows 10 or later for continued access to the latest features and security updates.

For users who cannot upgrade to Windows 10+, we provide a special version with auto-update disabled that supports Windows 7. This version can be downloaded here: Download ImagenAI v23.17.3

Mac

  1. Uninstall Imagen from the program folder in the finder (and not via the launchpad)
  2. Delete all the Imagen-related files and folders you find in:
    ~/Library/Application Support
    ~/Library/Internet Plug-Ins
    ~/Library/Preferences
    ~/Library/Application Support/CrashReporter
    ~/Library/Saved Application State
    ~/Library/Caches
    Note that you may need to enable the display of hidden files by pressing Command + Shift + . (the period key)
  3. Re-start the computer.
  4. Re-download and install the latest version of Imagen: Download for Mac

Additional Tips:

  1. Before reinstalling Imagen, make sure your device's operating system and graphics drivers are up to date.
  2. Disable any antivirus or firewall temporarily during the installation to prevent interference.
  3. If the issue persists, contact Imagen's support team for further assistance.
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