Errors and error codes

  • Updated

Catalog errors

 

Error Code  Text in error message More things to try
1010

No access to catalog

We can’t access your catalog. See our guide to learn how to grant access. Try again.

If you still need help, contact support.

  • Close related third-party software.
  • Restart your computer.
1020

Wrong catalog format

Choose a catalog in .lrcat format.

 
1030

Catalog file corrupted

The catalog file is corrupted. See this Adobe guide to fix any issues.

 
1040

Catalog is in use

Your catalog is locked. Close Lightroom, and try to download again. See this Adobe guide.

If Lightroom is closed, open it, and then open your catalog. Close Lightroom, and try to download again.

 

 

Upload errors

Error Code  Text in error message More things to try
2001 Something went wrong. Try again. If you still need help, contact support.

Restart Imagen.

2010 Something went wrong. Create a new project, and upload the photos there.  
2020 We couldn’t find your files. Make sure external drives are connected to your computer. Try again.
  • Try to create the project again.
  • If you're using a cloud-synced folder, move the project files to the hard drive and try creating the project again. Guide
2030 We couldn’t find the folder with your photos. Make sure external drives are connected to your computer. Try again.
  • Try to create the project again.
  • If you're using a cloud-synced folder, move the project files to the hard drive and try creating the project again. Guide
2040 We can’t read the catalog. Close Lightroom Classic. See this Adobe guide, and try again.
  • Close the catalog in Lightroom and try again.
  • Open and close the catalog and try again.
2050 The catalog file is corrupted. See this Adobe guide to fix any issues. Try again. Fix the catalog using the guide.
2060 Something went wrong. Create a new project, and upload the photos there. Start the project again from scratch. 
2070 We couldn’t find the catalog. Make sure external drives are connected to your computer. Try again. Connect the hard drive with the catalog, or re-open a project with the catalog again.
2080 We can’t access your catalog. See our guide to learn how to grant access. Try again. If you still need help, contact support. You might need to grant access permissions using the guide.


2090 Something went wrong. Try again. If you still need help, contact support.

Restart Imagen.



2100 Something went wrong. Try again. If you still need help, contact support.
  • Try again.
  • Try another network.
  • Restart Imagen.
2110 You canceled the upload before it finished. Try again. Try again.
2120 Something went wrong. Try again. If you still need help, contact support. Try again.
2130 You need at least 500 MB of free space on your hard drive. Free up space by deleting or moving files. Try again. The customer needs to free up 500 MB of hard drive space.
2140 We couldn’t find your files. Make sure external drives are connected to your computer. Try again. Try again.
2150

We couldn't upload the RAW files. If you have LrC, create Smart Previews. See this Adobe guide

For all Adobe software, try a clean install and installing a DNG converter. See this guide. Then try again.

  • Use Smart Previews.
  • Try again.
2160 Copying the files for upload is slow. Move them to the main hard drive, and create Smart Previews in LrC (Adobe guide). Try again. If you still need help, contact support.
  • Move files to the main hard drive, and create a new project.
  • Create Smart Previews.
  • Try again.
2170

Something went wrong while compressing the images. If you have LrC, create Smart Previews. See this Adobe guide.  

For all Adobe software, try a clean install and installing a DNG converter. See this Adobe guide. Then try again. If you still need help, contact support.

  • Try again.
  • Restart Imagen and try again.
2180 Some photos weren’t uploaded because metadata is missing. A third-party software might have removed it. Try to restore them and try again, or contact support.

Download original photos from the camera again.

2190 Something went wrong. Try again. If you still need help, contact support.

Restart Imagen.

N/a (it’s a status, not an error) Your available storage space is XX GB, but XX GB is required to back up this project. Free up some space, or upgrade your plan. You need to upgrade the cloud plan.

Download errors

Error Code  Text in error message More things to try
3010 There was a connection issue. Try again or connect to a different network. Try another network. Check the firewall and antivirus. See this guide.
3020 Your original photos weren’t in the folder. Make sure the folder path is correct, and the photos are there. Try again. If needed, go back and change the path. Current path: [link to current path]

Make sure all photos are in the chosen directory.

If you have subfolders, make sure that their structure inside the main folder is the same.

3030 We can’t access your catalog. Grant access by following this guide. Try again, or contact support.  
3040 Something went wrong. Try again. If you still need help, contact support.

Close 3rd party software that might be related to the project.

3050 We couldn't download one or more photos. Try again. If you still need help, contact support. It might be connection-related. Try another network.
3060 Something went wrong. Try again. If you still need help, contact support.

Restart Imagen.

3070 Something went wrong. Try again. If you still need help, contact support.

Restart Imagen.

3080 There was a connection issue. Try again or connect to a different network. It might be connection-related. Try another network.
3090 Something went wrong. Try again. If you still need help, contact support.

Restart Imagen.

3100 The catalog file extension isn’t valid. Choose a LrC catalog, and make sure the extension is .lrcat.

 
3110 The catalog file is corrupted. See this Adobe guide to fix any issues. Try again.  
3120

Your catalog is locked. See this Adobe guide. Close Lightroom, and try to download again.

If Lightroom is closed, open it, and then open your catalog. Close Lightroom, and try to download again.

 
3130 We couldn't find your catalog. Browse to the correct catalog, and try again. If you still need help, contact support. Try to download photos again, and choose the correct catalog path.
3140 Something went wrong. Try again. If you still need help, contact support.

Restart Imagen.

3160 Something went wrong. Go back to check that you selected the correct filters and folders. If that doesn’t help, contact support. Make sure you selected edited photos or your filters included edited photos. 

 

Culling download errors

Error Code  Text in error message More things to try
4000

There are two possible notifications. One is for an issue with the XMP files. Another is a general issue.

XMP error: We can’t export the culling results as XMP files. Click Export to Lightroom, or try again. If you need help, contact support.
General error: Something went wrong. Try again. If you still need help, contact support.

 
4010
4020
4030 --

The download of the culling results was canceled. Contact support.

Was this article helpful?

Have more questions? Submit a request