Quick summary
Imagen couldn't prepare your RAW files for upload.
How to fix this
- Make sure Adobe DNG Converter is installed. If your camera is new, update DNG Converter to the latest version. Adobe adds support for new cameras regularly.
- Create Smart Previews in Lightroom Classic. Select all photos, and go to Library › Previews › Build Smart Previews. See this Adobe guide.
- If problems continue, clean install your Adobe apps. See this Adobe guide.
- Open the photos in Lightroom Classic. If Lightroom Classic can't open them either, the files may be damaged.
- Try a different RAW format, or convert the photos to DNG with Adobe DNG Converter first, and upload the DNG files.
- Mac: If this started after a macOS update, go to Apple menu › System Settings › Privacy & Security › Files and Folders, and make sure Adobe DNG Converter has access.