Quick summary

Something stopped your download. If you use Lightroom Classic, this often happens when Lightroom Classic is open while Imagen saves edits to the catalog, or when filters or selections change during the download.

How to fix this

1. Lightroom Classic: Fully close Lightroom Classic. Check Activity Monitor (Mac) or Task Manager (Windows) to make sure it's no longer running.
2. Lightroom Classic: Keep the catalog on your computer's local drive, not a network drive or a cloud-synced folder.
3. Lightroom Classic: Check that your filters and selections include the photos Imagen edited, and don't change them during the download.
4. HDR Merge: Check that the download folder is correct. If it isn't, change the download path to the correct folder.
5. Make sure there's enough free disk space. Imagen needs at least 1 GB free on your main drive.
6. Make sure you're using the latest version of Imagen.
7. Try downloading again.

Still not working?

If the download still fails, ask our team, and include the error code and your project name.