Quick summary
Imagen couldn't save your edits. Imagen saves edits in small XMP files next to your photos, or inside JPEG, TIFF and DNG files, so it needs permission to change the folder with your photos.
How to fix this
- Make sure the drive with your photos is connected and powered on.
- Make sure the photo folder isn't read-only. Windows: Right-click the folder, select Properties, and make sure Read-only isn't selected.
- Avoid cloud-synced folders (Dropbox, iCloud, OneDrive, Google Drive). Move the photos to a local folder if you can.
- Close other apps that have the photos open, such as Photoshop, Bridge or Photo Mechanic.
- Mac: Make sure Imagen has access to your folders. Go to Apple menu › System Settings › Privacy & Security › Files and Folders, find ImagenAI, and turn on the folders. Then go to Full Disk Access, and turn on ImagenAI.
- Windows: If Controlled folder access is on, Windows blocks apps from changing files in protected folders like Pictures, Documents and Desktop. Go to Windows Security › Virus & threat protection › Manage ransomware protection, select Allow an app through Controlled folder access, and add Imagen.
- Don't rename or move photos after you upload them. If you did, change them back.
- Restart Imagen, and download again.
Still not working?
If the error continues, ask our team, and let us know where your photos are stored and their file format.