Quick summary
Copying your photos for upload is slow. It seems your photos are in a cloud-synced folder, such as OneDrive, Google Drive, or Dropbox. Your photos need to be on your local hard drive for Imagen to upload them properly.
How to fix this
- Copy or move your catalog with its folders to your local hard drive. Try again. If this doesn't solve the upload issue, continue to the next step.
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Create Smart Previews for your photos. Try uploading again. If the upload still has issues, continue to the next step.
- In the Develop module, go to Lightroom Classic > Preferences > Performance and select Use Smart Previews Instead of Originals for Image Editing. Try uploading again. If the upload still has issues, continue to the next step.
- Copy the original photos to a local hard drive, and reconnect the photos to your catalog. If you don’t want to change your catalog, import the photos to a new catalog from your local hard drive, and upload that catalog to Imagen. Contact support if you still need help.