Quick summary
Something unexpected stopped your upload. Make sure to keep Imagen open while it prepares the upload. If that isn't the issue, trying again usually fixes it.
How to fix this
- Make sure you keep Imagen open while it prepares the upload.
- Click Try again.
- If it fails again, restart Imagen, and update Imagen.
- Create a new project.
- Check your internet connection, and turn off any VPN or proxy while you upload.
- Make sure the drive with your photos (and your catalog, if you use Lightroom Classic) is connected.
- Make sure you're using the latest version of Imagen.
Still not working?
If the upload still fails, ask our team, and include the error code and your project name.