Downloading a Project

Once you upload a project for editing, the images undergo the editing process on our servers. Imagen's editing speed is remarkably fast, averaging approximately 0.33 seconds per photo. This implies that a project of 1000 photos will typically take around 5 minutes to complete. Please note that if you opt for additional processes like subject masking, straightening, and cropping, the turnaround time may be slightly extended.

 

For a seamless downloading experience, we recommend not relocating your catalog and images from their original upload location.

 

This way, after clicking the “Download edits” button next to your project name, Imagen will automatically select your catalog and relevant folders. All you will have to do is click the “Download Edits” button at the bottom of the Download section pop-up window.

If your catalog location has been moved to a different location, you can simply click on "Browse" and manually locate the relevant catalog.

After the download process has ended, Imagen will provide an option to launch Lightroom Classic with the appropriate catalog. We strongly recommend using this button to ensure you open the correct catalog.

Imagen backs up your catalog each time you download a project. For more information, please read this article: Catalog Backups.

How to download a project for the first time

  1. On the home page, your latest projects will be visible, and when the download is ready, the red “Download Edits” button will appear next to the project name.
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  2. On the Projects page, within the default "Active" tab, you will find all of your projects for which you haven't yet downloaded the edits. Locate the relevant project, and click on the “Download Edits” button.
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  3. If Imagen identifies that your catalog remains in its original location on your computer, everything will load automatically, and you can simply click the "Download Edits" button.

    However, if Imagen can't locate the relevant catalog, you should click "Browse," manually locate your catalog, and then click the "Download Edits" button.

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The first steps in Lightroom Classic after downloading the edit

  1. If your Personal AI Profile is based on a creative profile, Imagen relies on that profile to get the best results, and you should sync it to all of your images as a first step after downloading the edits.

    FIY: This feature will be automatic in the future.


  2. Create Standard or Smart previews.

    This process takes a short while (depending on the amount of photos), but you will benefit from having no waiting time when browsing the photos. 

How do I know that the edit is completed and available for download?

Imagen is updated in real time.

To see if your latest project is ready for download, locate the project name on either the Home or AI profiles page and wait for the “Download Edits” button to appear.

My project download is not available.

In case you uploaded a project with 1,000 photos or fewer, and more than an hour has passed, do the following:

  1. If you are waiting for the email to arrive, it could be an email issue, and it’s recommended to open the Imagen app and check if the project is ready.
  2. Please check if you have any outstanding payments to Imagen. "Regardless of the page you are on, you will receive a notification at the top of the screen indicating that we were unable to process your last payment, resulting in the deactivation of your account
  3. Contact the support team if the project is not edited and you don't have any outstanding payments. 

How many times can I download my edits?

Your edited project downloads are unlimited and always accessible. If you wish to download an edit once more, please follow these steps:

  1. Go to the “Projects” page. You can read more about this page in the article Project page explained
  2. Find the relevant project on either the “Active” or “Archive” tabs
  3. Click on the three dots located on the right side, and choose “Download Edits”

My photos are unedited after downloading the edits.

You can find more information about this issue in this article.

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