General information about invoices

After we successfully charge your credit card, Imagen sends you an invoice to the email associated with your account.
The billing date is the same day of the month when you subscribed to Imagen. For example, if you subscribed to Imagen on December 3rd, you will be billed on the third day of every month.
In the My Account area in the Imagen app, you can track the estimated monthly charge.
The invoice will show each of the projects you sent for editing in a given month by name and the amount they cost.
Credits received will be shown on your invoice as well.
No action is needed on Imagen invoices.
To add details for future invoices, go to My Account > User Details and add information in the relevant fields. To add details for older invoices, contact the support team.
In case your payment was declined for some reason, we will send you an email, and an automatic charging process will begin that will do the following:

1) Charge you again two days after the first decline. If unsuccessful, we will send another email notifying you about that.
2) Charge you again after four days from the first decline. If unsuccessful, we will send another email notifying you about that.
3) Charge you again after seven days from the first decline. If unsuccessful, your account will be frozen, and you won’t be able to download edits for new projects.

For more information about payment declines, please see this article: What to do if your credit card was declined.