Try these steps first

1. If you have an error code in the message, see if this guide helps.
   
   
2. (Mac users) Give Imagen file and folder permissions.
   
   
3. Make sure you have at least 1 GB of free space on your main drive.
   
   

Check your internet connection 

• Try a different network to verify if the network is causing an internet connection issue. For example, use a mobile phone hotspot to connect to the internet. If the issue happens on both networks, it's not a network issue.
• (Windows users) Make sure your firewall isn't blocking Imagen. Include these URLs as exceptions to the firewall:
  
  - imagen-ai-op.com
  - imagen-ai.com
  - amazon.com
  - amazonaws.com

• VPNs or antivirus programs might create network issues, so try disabling them, and then try again.

If you still have a problem, contact support.