Troubleshooting

• Contact support to chat with our team or submit a request
• Links to open pages in the Imagen app
• Links to all error codes
• Why metadata matters for Imagen
• No internet connection error message

• Upload troubleshooting
• Upload issues with external drives or cloud-synced folder
• Imagen won't show photos from my Lightroom catalog

• Edits not showing up after download to a Lightroom Classic catalog
• Edits not showing up in Lightroom Classic after upload from a folder
• Edits not showing after downloading for Lightroom, Bridge, and Photoshop (Adobe Camera Raw)
• Pink or green color cast after downloading edits
• Download troubleshooting for Adobe apps
• I don't see my Adobe software when downloading photos to a folder

• My edits aren't as good as they used to be
• My edits are inconsistent
• Color profiles: Why they matter for your Personal AI Profile
• Resolving upload errors in Profile library
• Why is the status of my AI Profile stuck on "Profile in training"?
• Pink or green color cast after downloading edits

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• Edited previews not showing in Culling Studio

• Imagen can't locate my original photos
• Smart Previews not supported with Cloud Storage

• Error 4040: Culling download cancelled
• Error 4030: Catalog is in use
• Error 1010: No access to catalog
• Error 1020: Wrong catalog format
• Error 1030: Catalog file corrupted
• Error 1040: Catalog is in use

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• Error 2210: Corrupted or very small photos
• Error 2196: A photo couldn't be processed
• Error 2195: File extension doesn't match the file format
• Error 2101: Project file couldn't be uploaded
• Error 2000: Upload error
• Error 2001: General upload error

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• Error 3150: Culling ratings couldn't be prepared
• Error 3180: Edits couldn't be saved to the photos folder
• Error 3170: Not enough space on the drive
• Error 3000: General download error
• Error 3010: Connection issue
• Error 3020: Original photos not found

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