Troubleshooting

• Contact support to chat with our team or submit a request
• Links to open pages in the Imagen app
• Links to all error codes
• Why metadata matters for Imagen
• No internet connection error message

• Upload troubleshooting
• Upload issues with external drives or cloud-synced folder
• Imagen won't show photos from my Lightroom catalog

• Edits not showing up after download to a Lightroom Classic catalog
• Edits not showing up in Lightroom Classic after upload from a folder
• Edits not showing after downloading for Lightroom, Bridge, and Photoshop (Adobe Camera Raw)
• Pink or green color cast after downloading edits
• Download troubleshooting
• I don't see my Adobe software when downloading photos to a folder

• My edits aren't as good as they used to be
• My edits are inconsistent
• Resolving upload errors in Profile Showcase
• Why is the status of my AI Profile stuck on "Profile in training"?
• Pink or green color cast after downloading edits
• Edits not showing up in Lightroom Classic after upload from a folder

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• Edited previews not showing in Culling Studio

• Imagen can't locate my original photos
• Smart Previews not supported with Cloud Storage

• Error 1010: No access to catalog
• Error 1020: Wrong catalog format
• Error 1030: Catalog file corrupted
• Error 1040: Catalog is in use
• Error 4000: Something went wrong with culling
• Error 4010: Something went wrong with updating culling

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• Error 2001: General upload error
• Error 2010: Project creation failed
• Error 2020: Files not found
• Error 2030: Photo folder not found
• Error 2040: Cannot read catalog
• Error 2050: Catalog corrupted on upload

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• Error 3000: General download error
• Error 3010: Connection issue
• Error 3020: Original photos not found
• Error 3030: Catalog access denied for download
• Error 3040: Download process error
• Error 3050: Failed to download some photos

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